When Marjorie Jane Zamudio, Certified Hospitality Professional, entered the hospitality field, she didn’t rely on having the perfect personality or the most impressive résumé. What she had was a commitment to excellent service and the discipline to keep improving long after most people would have stopped.
She learned early on that hospitality isn’t just about smiling at guests or following SOPs. It’s the combination of communication, customer service, and adaptability that determines whether someone survives in the industry or thrives in it.
“In hospitality, every day is different. You deal with different personalities, different demands, and different challenges,” she explained. “What keeps you grounded is the mindset to adapt and serve wholeheartedly, even on days when it’s tough.”
Why staying competitive begins with staying teachable
While some professionals plateau after their first few years, Marjorie went the opposite direction. She made continuous learning a non-negotiable part of her career.
She embraced industry seminars, hospitality training, professional certifications, and every opportunity to upgrade her skills. For her, staying competitive means refusing to let the industry outgrow you.
“I stay competitive by immersing myself in learning—training, seminars, certifications, anything that helps me improve,” she said. “The industry evolves, so you have to evolve with it.”
That mindset didn’t just keep her relevant—it kept her ahead.
How challenges turned into career-defining lessons
Hospitality is rarely smooth. Long hours, demanding guests, changing expectations, and unexpected issues are part of the job. But instead of being discouraged, Marjorie used these challenges to sharpen her strengths.
She learned to stay calm in difficult moments, to adjust her approach based on guest needs, and to find ways to deliver service even when situations were far from ideal.
“The industry is dynamic. You meet different people with different expectations,” she said. “Adaptability is what allows you to deliver consistent service no matter what the day brings.”
Over time, those challenges became the reason she grew faster than many of her peers.
Why passion still matters in a fast-evolving field
While digitalization, automation, and new trends continue reshaping hospitality, Marjorie believes the heart of the industry still lies in human connection.
People who succeed, she says, are not just technically skilled—they genuinely care.
“In hospitality, what truly sets you apart is the passion you bring into your work,” she shared. “Skills can be trained, but passion for service is something you need to carry within you.”
Her perspective reflects a growing reality: as the industry evolves, the professionals who stand out are those who integrate both human warmth and professional competence.
What makes someone a standout candidate today
In her experience, standout professionals are the ones who combine confidence with humility. They don’t pretend to know everything. They focus on improving, learning, and handling guest interactions with sincerity.
“It’s not just about having a pleasing personality,” she said. “It’s the combination of competence, adaptability, and professionalism that truly makes someone shine.”
Marjorie’s career proves that hospitality rewards those who show up both prepared and passionate.
A career built on service, growth, and resilience
Through continuous learning and an unwavering commitment to elevate guest experiences, Marjorie built a resilient hospitality career—one that grows stronger every year.
She didn’t reach this point by chasing titles. She did it by building competence, mastering communication, and choosing growth over comfort every time.
In a field where trends shift and guest expectations evolve fast, Marjorie stands out for one simple reason: she never allowed herself to stop learning.
