Browsing: Management and Performance

When you’ve worked your way up in hospitality—from frontliner to Senior Duty Manager—you don’t just learn how to run operations.…

When Janina Micca Perez, Certified Hospitality Professional (CHP), stepped into leadership roles across hospitality, retail, and education, she quickly learned…

Leadership in tourism and hospitality goes far beyond managing tasks. It requires emotional intelligence, cultural sensitivity, and the ability to…

Leadership in hospitality today looks very different from what it used to be. The industry is more fast-paced, more diverse,…

Strong leadership is becoming one of the most important skills in the tourism and hospitality industry. With teams handling demanding…

When it comes to leading high-performing teams, many assume the best leaders are the ones with all the answers. But…

Gone are the days when motivation was all about top-down pressure and rigid targets. For Mike San Diego, Certified Financial…

For Eldee Africa-Villapando, a Certified Human Resource Professional (CHRP), Human Resources has never been just about policies and paperwork. Her philosophy…

For many leaders, workplace conflict is a red flag—something to avoid, suppress, or quickly resolve. But for Jun Roy, Certified…

For many companies, HR service delivery is measured in cold metrics—response times, ticket resolution rates, and system efficiency. But for…