In an industry known for its speed, pressure, and constant human interaction, Nandy Gaya, Certified Hospitality Professional and Dean of the School of Hospitality and Tourism Management at Colegio de Sta. Teresa de Avila in Quezon City, believes the true markers of success aren’t found on paper—they’re found in how someone shows up each day.
“In tourism and hospitality, a polished resume can get you through the door,” Nandy shared with Financial Adviser PH, “but what keeps you there—and helps you grow—is your ability to work with others and your commitment to doing the job well, every single day.”
Having transitioned from industry practitioner to academic leader, Nandy has seen both sides of the hiring process. He’s worked in high-pressure environments like cruise lines, and now helps shape the future workforce through education and training. Across all his experiences, one truth remains: attitude and effort always outperform credentials alone.
“In the real world, service teams rely on one another. If you can’t collaborate, communicate, or respect others in a shared space, it won’t matter how impressive your background is,” he explains. “Hospitality is a people-first industry—and that starts internally, with your own team.”
He emphasizes that in operations, no role functions in isolation. “Whether you’re in front office, housekeeping, or food and beverage, you need to move as one unit. That’s where teamwork becomes non-negotiable. When one person falls short, the entire guest experience is affected.”
Equally important is work ethic—the ability to stay consistent, dependable, and proactive. “I’ve worked with people who had minimal experience but showed up early, asked questions, stayed curious, and kept improving. They rose through the ranks because they treated every task, big or small, with pride.”
Nandy recalls instances where candidates with less formal training outperformed those with lengthy resumes. “Some of the best hires I’ve made weren’t the ones with the longest lists of experience—they were the ones who knew how to listen, contribute, and stay committed even when no one was watching.”
He also believes these two traits—teamwork and work ethic—become even more valuable as professionals take on leadership roles. “It’s one thing to perform individually. It’s another to lift your team, support others, and lead with consistency. That’s where real professionalism is tested.”
For aspiring hospitality professionals, Nandy offers this reminder: “Your resume may open a door, but it’s your attitude that builds your reputation. Be reliable. Be respectful. And never underestimate the power of showing up ready to work—with humility and heart.”
