A career in Human Resources is rarely a straight path—it often begins with unexpected turns, personal experiences, and the desire to create impact. For Certified HR Professional Joylyn Andeza, the journey started during her college years as a working student. Surrounded by peers who juggled school and jobs, she witnessed firsthand the importance of finding work that aligned with people’s strengths and aspirations. That experience planted the seed of what would become her career calling.
“I told myself that one day, I wanted to be in a position where I could help others find the right job for them,” she recalls. “When I got my first opportunity in HR, even without prior experience, I took it as both a challenge and a blessing.”
From that entry-level role, she steadily built her expertise across all areas of HR. Eight years later, she has become a well-rounded HR professional driven by her passion for people and her commitment to creating workplaces that inspire.
Finding Purpose in People Advocacy
Joylyn admits HR was not her first career choice. “It was actually my second option,” she says. “But when life presented me with that twist, I embraced it wholeheartedly.” What began as a practical opportunity quickly grew into a purposeful vocation.
What inspired her most was HR’s ability to shape lives. “I became inspired by its impact—from helping someone land their first job to supporting their well-being and growth,” she explains. “HR gives me a platform to make a difference, and that continues to drive my passion for this field.”
That passion is evident in the roles she’s taken on, whether in recruitment, benefits administration, or employee relations. For Joylyn, the job is not just about filling vacancies or managing policies—it’s about advocacy. “I enjoy motivating people, guiding them, and making sure they feel supported in their journey. That’s what makes this profession rewarding for me.”
Lessons From Growth and Challenges
Throughout her career, Joylyn has embraced both achievements and obstacles as part of her growth. She has been promoted twice, with her second promotion placing her in a supervisory role. “That experience taught me resilience and the importance of being a servant leader,” she reflects.
Handling sensitive employee relations cases also sharpened her decision-making. “Those situations test your patience, knowledge, and empathy all at once,” she explains. “You have to be firm yet compassionate, always guided by company policies and labor laws.”
She also highlights her role in contributing to company success during an ISO audit. “That deepened my understanding of compliance and standards. It showed me how HR is not just about people—it’s also about aligning with organizational excellence.”
Perhaps the most enduring lesson she carries is simple but profound: “The value of servant leadership. Leading by example, with empathy and humility, continues to guide me in how I handle conflict resolution and employee engagement.”
A Day in the Life of HR
In her current role, Joylyn handles a wide range of responsibilities, from recruitment and onboarding to employee relations, training, compensation, and wellness initiatives. She also serves as a Safespace Ambassador, ensuring employees feel safe to speak up.
“My day often focuses on employee relations—handling workplace concerns, disciplinary actions, and conflict resolution,” she says. “But I also collaborate with cross-functional stakeholders and lead engagement programs that build positive workplace culture.”
What excites her most, however, is recruitment and learning and development. “Being part of someone’s career journey from the beginning is fulfilling. And helping employees grow through training and development builds a culture of continuous improvement.”
Passion Meets Future-Readiness
Joylyn is clear about what sets standout HR professionals apart: humility, openness, and a willingness to learn. “A standout candidate is not afraid to make mistakes but is always willing to acknowledge and remedy them,” she says. “It’s that mix of accountability and passionate service that truly matters.”
She also recognizes the importance of preparing for the future. “The industry is changing fast—with digital transformation, hybrid work, and DEI initiatives reshaping workplaces,” she says. “To future-proof your career, you need to commit to continuous learning, pursue certifications, and stay adaptable.”
Fulfillment in Service
When asked what keeps her motivated, Joylyn’s answer is simple: people. “The most fulfilling part of being an HR professional is making a difference in people’s lives every day,” she says. “HR is a blend of heart and practicality—balancing empathy with fair decision-making. That combination gives me purpose.”
Her journey proves that HR is more than just policies and processes—it’s about building trust, creating safe spaces, and helping people succeed. Or, in Joylyn’s own words: “Despite the challenges, knowing that I contribute to building a positive, thriving culture and helping individuals reach their potential makes this career truly rewarding.”
