When Eldee Africa-Villapando first stepped into the world of Human Resources, she assumed her job would mostly revolve around policies, paperwork, and compliance.
But it didn’t take long for her to realize the truth: HR isn’t just about enforcing rules—it’s about building trust.
“Communication isn’t just a skill—it’s a foundation,” she told Financial Adviser PH. “I used to think HR was mainly about handling issues. But how you communicate can either build or break trust.”
That one insight changed the way she approached her career—and it’s become her guiding principle ever since.
Why mastering communication is non-negotiable in HR
Whether you’re rolling out a new company policy, facilitating a performance review, or resolving a conflict between colleagues, the words you choose—and the tone you use—matter more than many realize.
“Early in my career, I struggled to find the right words or hesitated to speak up,” Villapando shared. “I thought being neutral meant being distant. But I’ve learned that being clear, consistent, and honest—even in hard conversations—actually earns more respect.”
The turning point came when she realized that people don’t just want policies—they want to feel heard and understood. And the only way to achieve that is through intentional, empathetic communication.
Communication builds culture—and culture drives performance
Villapando now sees communication as the engine behind workplace culture. A well-worded memo, an open-door conversation, or even a sincere “How can I help?” can shift how employees view HR—from enforcers to enablers.
“When people know you’ll be honest with them—even if the message is tough—they’re more likely to trust you,” she told Financial Adviser PH. “And trust is what opens the door to real engagement.”
The 3 communication habits every HR professional should build
Based on her experience, Villapando shared the top communication habits that have helped her grow into a respected HR leader:
Be present, not just available
“People can tell if you’re just ticking boxes or truly listening. Make space to understand—not just respond.”
Don’t sugarcoat—but don’t stonewall
“You can be honest without being harsh. Deliver the truth with clarity and respect.”
Repeat the message—but tailor the delivery
“Different people absorb information differently. Sometimes you need to reinforce the same message in multiple ways—email, one-on-one, town hall—to make sure it lands.”
Why this lesson still guides her today
Years later, communication is still the one skill Villapando leans on the most. Whether it’s navigating labor relations, leading organizational change, or coaching managers, the ability to speak clearly and listen deeply remains her superpower.
“Leading with empathy and honesty in every conversation creates a workplace where people feel safe, valued, and more willing to engage.”
And for HR professionals—or anyone in a leadership role—that kind of trust is priceless.
Final takeaway: Clear communication is quiet leadership
Villapando believes that great HR work often happens behind the scenes, but it starts with being visible in the moments that matter—especially when tensions are high or changes are coming.
“HR can’t hide behind email,” she said. “You need to show up, communicate clearly, and make people feel seen. That’s how you build credibility—and culture.”
