In today’s BANI world—that is, Brittle, Anxious, Nonlinear, and Incomprehensible—leadership isn’t about rigid authority or outdated command-and-control models. It’s about something far more human. According to Elmer Sarmiento, Certified Management Accountant (Australia), “In today’s rapidly changing and interconnected workplace, adaptability, communication skills, and empathy are crucial qualities for effective leadership.”
In an interview with Financial Adviser PH, Sarmiento broke down what modern leaders truly need to thrive—and why embracing this leadership trifecta is non-negotiable for building resilient, high-performing teams.
Adaptability: The Skill That Keeps You Relevant
“In uncertain times, leaders who can quickly adjust to new circumstances inspire their teams to move forward instead of freezing,” said Sarmiento. As the workplace grows increasingly volatile, leaders must not only embrace change but anticipate it. Whether it’s shifting business models, hybrid work challenges, or tech disruption, adaptability allows leaders to pivot strategy while keeping people aligned.
Empathy: The Underrated Power Skill
Empathy, once seen as a “soft skill,” is now a cornerstone of trust. “Leaders who show empathy towards their colleagues’ needs and concerns are more likely to motivate their teams to succeed,” Sarmiento told FA. In a workforce fatigued by stress and burnout, empathy builds psychological safety—something more valuable than any motivational poster or quarterly incentive.
Accountability: The Culture Anchor
Great leaders don’t just empathize—they uphold standards. “Encourage individuals to learn from their mistakes, but emphasize accountability for everyone, regardless of their role or seniority,” Sarmiento emphasized. In a BANI landscape, accountability isn’t about blame—it’s about ownership, clarity, and consistency, which are essential for navigating ambiguity and complexity.
The Takeaway: Lead People, Not Just Processes
Sarmiento’s core message to emerging leaders? “By embodying these qualities, leaders can foster a positive and productive work environment where innovation and collaboration thrive.” In a world where disruption is constant, it’s not the loudest voice that leads—it’s the most empathetic, flexible, and principled one.
