In hospitality, tradition runs deep—but innovation is what keeps teams engaged and future-ready.
For Dr. Manida Xongmixay-Lau, Certified Hospitality Professional, the secret to staying ahead in a fast-changing industry isn’t just technology or strategy—it’s people.
“I earn my team’s trust by positioning myself as a mentor committed to training, guiding, and supporting them in reaching their goals,” she told Financial Adviser PH.
Her leadership style is grounded in open communication, trust, and empowerment. Whether navigating day-to-day operations or preparing for long-term growth, Dr. Manida believes in listening first—and leading second.
“I actively listen, foster honest dialogue, and openly share our company’s challenges,” she said. “I cultivate a culture of innovation by encouraging them to speak up and think beyond convention.”
In traditional industries like hospitality, where hierarchy and protocol often dominate, creating a culture of collaboration and feedback isn’t always easy. But for Dr. Manida, it’s non-negotiable.
Her approach includes a steadfast open-door policy—both literal and philosophical. “I ensure that every team member feels heard, valued, and empowered,” she emphasized. That level of transparency doesn’t just build trust; it also unlocks creativity from every level of the organization.
“Authentic leadership is not measured by how far we go alone,” she added, “but by how far we help others rise—even beyond our achievements.”
The result? Teams that are more resilient, more engaged, and more open to change.
Empowerment is the foundation of innovation
In industries where guest expectations shift constantly, leaders who invite fresh ideas—from any title or department—are the ones who stay competitive.
Dr. Manida’s leadership lesson is simple, but powerful: When people feel safe, supported, and included, they stop holding back—and start stepping up.
