The modern workplace is changing—and for HR professionals like Efren Pabaya, one of the biggest shifts is happening right in front of us: the rise of Generation Z in the workforce.
As a seasoned HR Business Partner with global and remote leadership experience, Efren has seen how managing Gen Z employees presents both challenges and opportunities. And if there’s one thing he’s learned, it’s this:
“Working with Gen Z can be a challenge—but it also pushes us in HR to be more flexible, open-minded, and human,” he tells Financial Adviser PH.
What Makes Gen Z Different at Work?
Unlike previous generations, Gen Z grew up in a fully digital world. They’re hyper-connected, socially aware, and value purpose, flexibility, and transparency more than job titles or tenure.
Efren shares that Gen Z employees often ask questions that earlier generations wouldn’t even consider.
“They’ll ask about work-life balance during interviews. They expect clarity around mental health policies. And they want their voices to be heard—even if they’re new,” he explains.
Far from being a problem, Efren believes these expectations present a chance to build more responsive, compassionate workplaces.
From Managing to Mentoring: HR’s Evolving Role
Efren’s approach to Gen Z talent focuses less on authority—and more on guidance and collaboration. He encourages managers to:
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- Listen actively
- Set clear expectations
- Create space for feedback
- Provide continuous coaching
“HR today isn’t about enforcing policies—it’s about helping people grow. Especially younger employees who are still discovering their professional identity,” he shares with Financial Adviser PH.
By shifting from traditional management to people-centered leadership, Efren helps create cultures where diverse generations can thrive together.
Flexibility and Empathy as Strategic HR Tools
At his current role with a US-based company, Efren leads HR remotely—so flexibility isn’t just a perk, it’s a necessity. But the same principle applies whether remote or on-site: you have to meet people where they are.
This includes understanding Gen Z’s preference for:
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- Mental wellness support
- Fast, constructive feedback
- Purpose-driven work
- Inclusive culture
“They’re not afraid to walk away from a job that doesn’t align with their values,” Efren says. “So the workplace has to evolve—or risk losing talent.”
The Reward of Getting It Right
Though the learning curve can be steep, Efren believes that embracing Gen Z’s mindset actually makes the organization stronger.
Their questions challenge outdated systems. Their curiosity fuels innovation. And their values—when respected—can lead to a more sustainable, mission-driven workplace culture.
“When Gen Z feels seen and supported, they bring energy, creativity, and loyalty. That’s the reward,” he tells Financial Adviser PH.
