For Rogelio Alejandro Jr., a Certified Hospitality Professional leading global operations from both the Philippines and Los Angeles, growth doesn’t always come from big, dramatic changes. Often, it’s the small insights—the ones you pick up in between deadlines, during quiet reflection, or in a single webinar—that shape the way you lead and serve.
“In this industry, you’re constantly moving,” Rogelio says in his interview with Financial Adviser PH. “But sometimes, it’s when you slow down to learn that the biggest breakthroughs happen.”
As a senior executive managing hotel partnerships at Uni Orient Travel and sales operations at Big Bus Tours Los Angeles, Rogelio spends his days bridging strategy and execution across time zones. While his calendar is full, he always makes time to attend learning sessions, forums, and leadership discussions—not for credentials, but for clarity.
“One session I attended focused on managing change during crisis. The speaker shared a simple idea: when things feel uncertain, lean into purpose,” Rogelio recalls. “It sounds basic, but it reminded me to center my decisions not just on metrics, but on values.”
That one idea helped him navigate a high-stakes negotiation during the pandemic, where uncertainty was high and emotions ran even higher. “I took a step back, asked what really mattered to our partners, and led the conversation with empathy. We reached a better outcome—not just for the business, but for the relationship.”
These kinds of takeaways, he says, don’t always come from long training programs. “Sometimes, it’s one line, one story, or one perspective that stays with you—and changes how you lead.”
Rogelio also believes that continued learning helps leaders stay aligned with the evolving needs of their teams. “When I learn something new, I don’t just apply it to my work—I share it. I use it to guide my team, improve our systems, or shift the way we communicate.”
This ripple effect, he says, is what transforms learning into leadership. “Knowledge isn’t power unless you pass it on. I encourage my senior team members to do the same—mentor someone, share insights, and keep learning out loud.”
While others might see professional development as a box to check, Rogelio sees it as a mindset. “Leadership isn’t about having all the answers. It’s about staying open enough to ask better questions—and being willing to grow, even when no one’s watching.”
In an industry built on service, staying sharp isn’t optional—it’s a responsibility. “If we want to lead teams that adapt, innovate, and care deeply, we have to be willing to do the same. And sometimes, all it takes is one idea to shift everything.”
For Rogelio, the lesson is clear: never underestimate what a single learning moment can do—because when applied with purpose, small insights can lead to big impact.
