In today’s fast-paced workplaces, leaders are often praised for their decisiveness, strategy, and control. But for Dr. Manida Xongmixay-Lau, a Certified Hospitality Professional, the real power in leadership lies in something far more human: compassion.
“Being a compassionate leader can carry us far, no matter what the industry,” Dr. Manida told Financial Adviser PH. “Authentic leadership is not measured by how far we go alone, but by how far we help others rise—even beyond our achievements.”
It’s a leadership style rooted in listening, mentoring, and elevating others—qualities she puts into practice every day. “I earn my team’s trust by positioning myself as a mentor committed to training, guiding, and supporting them in reaching their goals,” she said. “I actively listen, foster honest dialogue, and openly share our company’s challenges.”
This people-first leadership isn’t just philosophy—it’s performance. Dr. Manida fosters innovation by encouraging her team to speak up and think beyond convention. Her open-door policy ensures every team member feels valued and heard.
One of the most powerful examples that shaped her approach came during a crisis. On 9/11, as a Human Resources Coordinator at HTH Corporation in Hawaii, she witnessed leadership defined not by rules, but by heart.
“Our owner, Mr. H.T. Hayashi, established a grocery store on the hotel property where employees could convert lost work hours into essential goods for their families,” she recalled. “That store stayed open for nearly 18 months. His care for people spoke louder than any contract.”
The lesson? Compassion isn’t soft. It’s strategic. It builds trust, retains talent, and inspires resilience—especially when it matters most.
For managers wondering how to lead with more impact, Dr. Manida offers a clear starting point: “Never hesitate to share your knowledge or guide your team members. Compassion creates the kind of loyalty and performance no command ever could.”
