In hospitality, doing your job well might get you noticed—but doing more than what’s asked is what sets future leaders apart.
For Certified Hospitality Professional Alessandro Pasague, the difference between good and great hospitality workers boils down to one trait: proactive contribution.
“A standout candidate is someone who not only adapts but actively contributes,” Pasague told Financial Adviser PH. “Once you’re integrated into the organization, it’s important to observe and look for ways to improve systems or workflows.”
It’s a lesson he’s learned from years in the industry, where customer expectations are high and team efficiency directly impacts guest experience. In an environment that never slows down, Pasague says it’s the employees who think like problem-solvers—rather than task-doers—who grow the fastest.
“Being proactive, offering solutions, and bringing fresh ideas to the table is what sets great professionals apart from good ones,” he shared.
This mindset—what many call ownership thinking—isn’t just good for the company. It’s a career accelerator. Employees who understand how each role impacts the overall success of the business quickly become go-to team members and often find themselves rising through the ranks.
“Be involved in every process,” Pasague advised. “When you understand the goals of the organization, you become a more strategic and valuable team member.”
In short: great hospitality workers don’t just follow instructions. They identify pain points, suggest improvements, and stay one step ahead of what the team needs next.
In a service-based industry where excellence is measured in moments, the ability to see what’s not working—and act on it—can make all the difference.
The takeaway? If you want to move up in hospitality, don’t wait for permission. Take initiative, ask questions, and always look for ways to add value beyond your job description.
Because in this industry, the real MVPs are the ones who raise the bar—for everyone.
