In hospitality, people will always come first—but tech is quickly becoming a close second.
For Certified Hospitality Professional Alessandro Pasague, staying competitive in the industry meant embracing a major digital shift. “When I started in hotel procurement, everything was done on paper,” he told Financial Adviser PH. “Now, we’ve transitioned to ERP systems and fully digital processes.”
That transition didn’t just streamline hotel operations—it changed the way professionals worked, learned, and delivered results. Pasague was among those who leaned into it early. “The key is continuous learning and the willingness to adapt,” he said.
In a business where speed, accuracy, and guest experience are everything, digital transformation has become non-negotiable. From inventory tracking to vendor management, technology eliminates inefficiencies and empowers teams to make smarter, faster decisions. For Pasague, this shift also expanded his professional value. “Being adaptable, especially quickly and efficiently, is what keeps me competitive and relevant in this ever-changing field,” he shared.
This mindset—part curiosity, part agility—is now essential. The hospitality landscape is evolving rapidly, and professionals who stick to outdated systems risk being left behind. Those who thrive? They’re the ones who explore new platforms, optimize workflows, and find ways to let technology enhance—not replace—the human experience.
“Embracing technology and being open to change are vital,” Pasague emphasized. He believes that in an industry built on tradition, blending innovation with service mindset is the real competitive edge.
The takeaway for hospitality workers and managers alike: don’t just focus on guest satisfaction. Focus on your digital fluency, too. Whether you’re overseeing procurement or delivering a five-star experience, understanding modern systems will help you do it better—and faster.
Pasague’s journey is proof that the best professionals aren’t just service-driven—they’re also tech-forward.
